Shipping
Punched Greens products are currently made to order. That means your hat is produced before it ships rather than pulled from a large warehouse of finished inventory.
Shipping options and available delivery information are shown during checkout. Once tracking is available, it will be sent with your order updates.
Order changes and cancellations
If you need to change or cancel an order, email hello@getpunchedgreens.com as soon as possible. Because made-to-order products can enter production quickly, we cannot guarantee changes or cancellations after production begins.
Damaged, defective or incorrect items
If your item arrives damaged, has a production defect, or you received the wrong item, contact us with your order number and clear photos of the issue. We’ll review the problem and work to make it right.
Returns and exchanges
Because current products are made to order, we do not accept returns or exchanges for ordering the wrong color, changing your mind, or other preference-based reasons unless otherwise required by law.
If there is a production issue with your order, contact us instead of sending the item back without instructions.